Legal Notice
This website, together with the alepia.com brand, is the property of La Maison d'Orient SARL, registered with the Créteil Trade and Companies Register under number 481 700 979, with a share capital of €300,000.
The registered office is located at 3, avenue des Erables, 94440 SANTENY, France.
This address is reserved for trade customers (by appointment) and for regulatory authorities.
The company's founder and managing director is Dr CONSTANTINI.
Legal Entity Identifier (LEI): 984500H6CDG61B91F797 – view the certificate.
Alepia strictly applies French Act No. 78-17 of 6 January 1978 on information technology, data files and civil liberties, together with the ethical principles arising from it, with regard to the personal information you may be required to provide to us when placing an order on our website.
- 1. Disclosure of personal data to third parties
The personal data collected when you subscribe to the newsletter, and when you create and submit written reviews (including photographs and videos), is used to enable Alepia to identify the authors. Unless you have given your express authorisation on the Site, your personal data is not disclosed to third parties by Alepia.
- 2. Right of access to and rectification of the data provided
As provided for by Article 34 of the French Data Protection Act of 6 January 1978, you have the right to access, modify, rectify and erase data concerning you. You may exercise this right by contacting us by post at: Alepia, 3, avenue des Erables, 94440 SANTENY, France, or by email at: [email protected]
- 3. Record of processing activities
Since the General Data Protection Regulation (GDPR) came into force on 25 May 2018, the requirement to file a prior declaration with the CNIL (the French data protection authority) has been abolished. In accordance with Article 30 of the GDPR, ALEPIA - LA MAISON D'ORIENT maintains a record of its processing activities, which is made available to the CNIL. You have the right to lodge a complaint with the CNIL (www.cnil.fr).
- 4. Unsubscribing
You may unsubscribe at any time, either by clicking the link included in every email, or by going to the home page of our website and entering your email address in the Newsletter, Unsubscribe section.
Over and above its legal obligations, Alepia undertakes to observe the following ethical rules:
- 1. Cookies
Cookie files are stored in your browser's memory. They contain a unique identifier for each browser. They make up the history of visits to our website and to each of its pages. You may at any time configure your browser to refuse these cookies without this affecting your browsing on our website.
- 2. Use of email addresses
When you place an order on our website, you provide us with your email details, which are used to follow up your order. These details are also used to send you our newsletters about our products. If you no longer wish to receive information from Alepia, we always give you the option of unsubscribing from this mailing list, either by replying to an email or by clicking the link included in our emails.
INTELLECTUAL PROPERTY
ALEPIA - LA MAISON D'ORIENT (hereinafter "ALEPIA - LA MAISON D'ORIENT" or "we") offers visitors and users access to this website on the basis of (and in reliance upon) your acceptance of the terms set out below.
ALEPIA - LA MAISON D'ORIENT hereby grants you a non-exclusive, non-transferable licence to access, download and use this website solely for your own internal purposes. We are entitled, at our sole discretion, to add to, remove or modify at any time all or part of the services included on the website, or to terminate this licence. All elements, including in particular the layouts, displays and screens, and all information appearing on or displayed by ALEPIA - LA MAISON D'ORIENT in connection with or contained on this website are protected by all applicable laws.
ALEPIA - LA MAISON D'ORIENT holds, reserves and retains all proprietary rights, including reproduction rights, in this website and the elements it contains. The trade marks, service marks, trade names, logos and other indications of origin, including in particular the domain name ALEPIA - LA MAISON D'ORIENT, displayed on this website are registered and unregistered trade marks of ALEPIA - LA MAISON D'ORIENT or of a third party that has granted ALEPIA - LA MAISON D'ORIENT the right to use them on this site. Nothing contained herein may be deemed to grant the visitor or user any licence or right to use any of the trade marks appearing on the site without the written authorisation of ALEPIA - LA MAISON D'ORIENT or of the aforementioned third party. ALEPIA - LA MAISON D'ORIENT and/or its third-party content providers remain the owners of the information appearing on this website, and the user acquires none of the aforementioned proprietary rights by printing or downloading any part whatsoever of the information, or by making use of the website's features.
For your convenience, ALEPIA - LA MAISON D'ORIENT provides links to other websites, and links to this site may be provided on other websites, whether or not known to ALEPIA - LA MAISON D'ORIENT. ALEPIA - LA MAISON D'ORIENT is not responsible for the content of sites connected to this site by means of links, and such links in no way imply that ALEPIA - LA MAISON D'ORIENT sponsors, licenses, endorses or is otherwise connected with such other sites, with the products or services described on them or with their owners, nor that ALEPIA - LA MAISON D'ORIENT has authorised such linked sites to use any trade mark, trade name, logo or other element whose trade mark or reproduction rights belong to ALEPIA - LA MAISON D'ORIENT.
For any information regarding the use we make of information concerning you and your use of our site, please refer to the Privacy section. The information contained on the website is provided for evaluation purposes only and must not be taken by visitors or by anyone else as reliable data or as carrying any form of warranty. Prices and other information relating to the products may be modified at any time and are subject to no undertaking as to their completeness. Any warranties or assurances given in respect of our products are given solely to purchasers of those products through (and in accordance with the terms of) our General Terms and Conditions of Purchase and Sale, which apply only if you enter into a transaction with us through the website. Accordingly, USE OF THIS WEBSITE IS ENTIRELY AT THE USER'S OWN RISK. THE INFORMATION IS PROVIDED "AS IS", WITHOUT WARRANTY OR LIABILITY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING (WITHOUT LIMITATION) WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE.
These terms of use are governed by French law. The French courts shall have sole territorial jurisdiction to hear any claim relating to the use of this website.
PERSONAL DATA PROTECTION POLICY
Respect for privacy and processing of personal data
Respect for your privacy and the security of information concerning you are important to us. It is ALEPIA - LA MAISON D'ORIENT's policy to respect and protect the privacy of users of this website. We undertake not to knowingly disclose to third parties any individually identifiable information about our customers or other users of the website without having first obtained the authorisation of the user concerned for that purpose.
When you use the alepia.com website, the controller of your data is ALEPIA - LA MAISON D'ORIENT, whose registered office is at 3, avenue des Erables, 94440 SANTENY, France.
Ethics and use of the data collected
ALEPIA - LA MAISON D'ORIENT requests only certain specific types of personal and identifying information in connection with your use of the website. In very few places on our website, in particular when fulfilling orders and through our online customer support tools, we ask you to provide us with details that enable us to make your visit to our site easier, to help you with certain technical support matters, or to follow up after your visit. Unless the information requested is necessary in order to fulfil your request — in which case this will be indicated to you — providing it is entirely optional. We may ask you for your name, email address, telephone number, postal address, type of business, customer reference details, customer number, and other similar personal data required in order to register for or subscribe to our services or offers.
ALEPIA - LA MAISON D'ORIENT therefore processes the personal data concerning you collected through this website for the purposes, for the periods, and on the legal bases described below:
| Purpose of processing | Data processed | Legal basis | Retention period |
|---|---|---|---|
| Order management, delivery and invoicing | Title, surname, first name, email address, telephone number, billing and delivery addresses, order details | Performance of the contract | For as long as the commercial relationship is likely to continue, and until you request deletion. Invoices and accounting records are kept for 10 years (Article L123-22 of the French Commercial Code), including after your account is deleted |
| Management of your customer account | Login credentials, password (encrypted), order history, saved addresses | Performance of the contract | Until your account is deleted, which you may request at any time. Failing such a request, the account is kept for as long as the commercial relationship is likely to continue |
| Payment for orders | Transaction amount, date and reference. Card and PayPal payments are handled directly by our providers (Verifone e-commerce and PayPal): Alepia neither collects nor stores any bank card data | Performance of the contract and legal obligation | 13 months from the debit date (chargeback period), then 10 years for accounting records |
| Customer service and after-sales support (contact form, email, telephone) | Surname, first name, email address, order reference, content of the exchanges | Performance of the contract and legitimate interest in responding to your requests | For as long as necessary to handle your request and to follow up the commercial relationship, and until you request deletion |
| Newsletter and marketing communications | Email address, surname and first name, open and click statistics | Consent (Article 6(1)(a) GDPR), or legitimate interest for existing customers in respect of similar products | Until you withdraw your consent. You may unsubscribe at any time using the link included in each of our emails, or by writing to [email protected] |
| Back-in-stock alerts | Email address, product concerned | Consent | Until the alert is sent, or until you withdraw your request |
| Publication of product reviews and comments | Name or pseudonym, content of the review, rating given | Consent | Until the review is deleted at your request |
| Audience measurement and browsing analysis (Google Analytics, via Google Tag Manager) | IP address, pages viewed, browsing journey, device and browser type, traffic source | Consent obtained via the cookie banner | Cookies: maximum 13 months. Measurement data: maximum 25 months |
| Targeted advertising and conversion tracking (Google Ads, Google Shopping) | Advertising identifiers, pages viewed, purchase events | Consent obtained via the cookie banner | Maximum 13 months |
| Prevention and handling of non-payment, fraud and disputes | Order and payment data, IP address, contact details | Legitimate interest in protecting the company and its customers | For as long as necessary to handle the dispute, within the applicable limitation periods |
| Compliance with accounting, tax and legal obligations | Invoices, supporting documents, transport documents | Legal obligation | 10 years |
| Handling requests to exercise your rights | Identity, subject of the request and, where applicable, proof of identity | Legal obligation | Proof of identity is deleted as soon as verification is complete. The request is kept for 3 years |
Your data is deleted or anonymised as soon as you request it, or once its retention is no longer justified in the light of the purposes described above. Some data must nevertheless be kept beyond that point, where the law so requires (in particular for accounting and tax purposes) or where it is necessary for the establishment, exercise or defence of legal claims. You may exercise your right to erasure at any time by writing to [email protected].
ALEPIA - LA MAISON D'ORIENT is also required to process your personal data in the course of your exchanges and communications with ALEPIA - LA MAISON D'ORIENT, for example during your email exchanges, your discussions using tools or platforms made available by ALEPIA - LA MAISON D'ORIENT, or within the virtual workspaces and collaborative tools used by ALEPIA - LA MAISON D'ORIENT. This processing is based on the legitimate interest of ALEPIA - LA MAISON D'ORIENT in maintaining its relationship with you by handling your requests, questions and so on, and in improving the quality of the service provided; it aims to enable those tools to be made available, to ensure and monitor their appropriate use, and to safeguard the security of the IT system and the confidentiality of information.
Passive collection of personal data
Some of the personal data recorded on our server is data you provide voluntarily when completing online forms; the remainder is collected automatically.
In order to improve navigation within its websites and for statistical analysis purposes, ALEPIA - LA MAISON D'ORIENT automatically collects certain data during your visit:
- your IP address: an IP address is assigned to your computer by your internet service provider to enable you to access the internet
- the date and time of your visit to the site, and the pages you viewed
- your computer's operating system and your browser software
- your login, if you browse restricted-access sections
- your journey through the Group's websites and the duration of your connection
Depending on the case, we process this data with your consent where the law requires it (this is the case, for example, where placing certain cookies on your device requires your consent), or on the basis of our legitimate interest in providing a website and improving its performance.
Recipients of personal data
Strictly within the limits of the data processing carried out for the purposes described above, we may disclose some of your data:
- to authorised staff of the ALEPIA - LA MAISON D'ORIENT companies in the course of their usual duties
- to our service providers and processors, such as La Poste or other transport services.
Confidentiality of the data collected
ALEPIA - LA MAISON D'ORIENT uses your personal information exclusively for specific purposes, as described above. The information you provide to us will be kept confidential and used exclusively in the context of your relationship as a customer with ALEPIA - LA MAISON D'ORIENT and its affiliated companies, and will not be transferred to any third party for commercial or marketing purposes.
Your rights regarding your personal data
In accordance with the applicable personal data protection legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, you have the right to access, rectify and erase the personal data concerning you, the right to object, on grounds relating to your particular situation, to the processing of your personal data, and the right to issue directions concerning the fate of your personal data after your death.
In addition, in certain cases you may request to receive the personal data you have provided to us or, where possible, request that we transmit it directly to another controller.
In certain circumstances, you also have the right to obtain the restriction of the processing of your personal data.
For processing that requires your consent, you have the right to withdraw your consent at any time. Exercising this right does not affect the lawfulness of processing based on consent given before its withdrawal.
For any question or complaint regarding the processing of your personal data and the exercise of your rights, you may contact ALEPIA - LA MAISON D'ORIENT:
By email: [email protected]
By post: ALEPIA – LA MAISON D'ORIENT, 3, avenue des Erables, 94440 SANTENY, France
Amendments
ALEPIA - LA MAISON D'ORIENT reserves the right to amend or supplement this Privacy Undertaking at any time. Updates to the Privacy Undertaking will be indicated on the home page of the website. All amendments and additions made to this Legal Notice take effect as soon as they are published on the website.
Cookies
At ALEPIA - LA MAISON D'ORIENT, we use "cookies" to give your shopping experience a high standard of quality. "Cookies" are text files containing information that your browser places on your computer when you visit a website. These cookies, together with other devices, enable us to remember who you are and to access your account information, to measure the audience and use of our pages, to target advertisers, and to track visitors and the transactions carried out on the website. They also enable us to measure certain traffic patterns in order to personalise the content, advertising banners, promotions and other advertisements addressed to you. However, please rest assured that advertisers not affiliated with ALEPIA - LA MAISON D'ORIENT will never have access to your personal account information. ALEPIA - LA MAISON D'ORIENT has no desire or intention to infringe your right to privacy when you use the ALEPIA - LA MAISON D'ORIENT website.